Refund policy

Returns and Refunds

MahaOcean accepts eligible return requests submitted within 30 days after an order is delivered.

Some products sold through MahaOcean are stored and shipped directly by approved third-party fulfillment partners. MahaOcean remains your point of contact for all returns, refunds, damaged products, and order concerns.

Return eligibility

To qualify for a return, the product must be:

Unworn, unused, and unwashed
In its original condition
Returned with all original tags, packaging, and accessories
Accompanied by the order number or other proof of purchase
Free from stains, odors, pet hair, alterations, or customer-caused damage

Trying on an eligible garment for fit is permitted, provided it remains clean, undamaged, and otherwise meets these requirements.

Return decisions

MahaOcean reserves the right to approve or deny a return that does not satisfy this policy and to determine the appropriate resolution based on the available evidence. All determinations will be made reasonably, in good faith, and subject to applicable law.

Starting a return

Contact support@mahaocean.com within 30 days after delivery. Include:

Your order number
The product you wish to return
The reason for the return
Photographs if the product is damaged, defective, or incorrect

Products may be fulfilled from different locations. After approving your request, MahaOcean will provide the correct return address and instructions.

Do not return a product to the address on the original shipping package unless MahaOcean specifically instructs you to do so. Returns sent without authorization or to the wrong location may be delayed, refused, or ineligible for a refund.

Return authorization does not guarantee a refund. Returned products are inspected before final approval.

Return shipping

For returns based on fit, preference, or a change of mind, the customer is responsible for return shipping unless the product page or return authorization states otherwise.

When MahaOcean provides a prepaid return label for a customer-preference return, the label cost may be deducted from the refund. Any deduction will be disclosed before the return is completed.

If the product arrived damaged, defective, or incorrect, MahaOcean will cover reasonable return shipping costs when a return is required.

Original and expedited shipping charges are non-refundable unless the return results from a damaged, defective, or incorrect product, the entire order is cancelled because it cannot be shipped, or applicable law requires otherwise.

Damaged, defective, incorrect, or missing products

Inspect your order promptly after delivery. Contact support@mahaocean.com as soon as possible if:

The product is damaged or defective
You received the wrong product
Products are missing from the shipment
Tracking shows delivery but the package cannot be located

Include clear photographs of the product, packaging, shipping label, and damage when applicable.

Depending on the circumstances, MahaOcean may provide a replacement, refund, missing component, or another appropriate resolution. We may ask that the product be returned or made available for carrier or supplier inspection.

This section does not cover ordinary wear, misuse, improper washing, accidental damage, or damage occurring after delivery.

Swimwear and hygiene-sensitive products

Swimwear may be returned only when it is unworn, unwashed, has all original tags attached, and has its hygiene liner or protective seal completely intact.

Underwear and other hygiene-sensitive products are final sale unless they arrive damaged, defective, or incorrect, or applicable law requires otherwise.

Non-returnable products

The following are not eligible for ordinary returns:

Worn, washed, used, altered, or customer-damaged products
Products missing tags, accessories, hygiene seals, or original packaging
Personalized or custom-made products
Gift cards
Products clearly marked “Final Sale” before purchase
Products otherwise identified as non-returnable on the product page

A final-sale designation does not eliminate rights relating to products that arrive damaged, defective, incorrect, or materially different from their description.

Exchanges

MahaOcean does not currently offer direct exchanges. Request a return for the original product and place a separate order for the desired size, color, or product.

Cancellations

Contact support@mahaocean.com immediately if you wish to cancel an order.

Orders may be transmitted to a fulfillment partner shortly after purchase. We cannot guarantee cancellation after processing or fulfillment has begun. If cancellation is no longer possible, you may request a return after delivery, subject to this policy.

Shipping delays and unavailable products

If an ordered product becomes unavailable, MahaOcean may cancel the affected product and issue a full refund.

If we cannot ship within the timeframe communicated at purchase—or within 30 days when no timeframe was given—we will provide any notice, cancellation option, or refund required by applicable law.

Refunds

We will notify you after the returned product has been received and inspected.

If approved, MahaOcean will issue the refund to the original payment method within 10 business days. Your bank, card issuer, or payment service may require additional time to post the credit.

Gift-card purchases will be refunded to the applicable gift card or store-credit balance.

MahaOcean—not the fulfillment supplier—is responsible for issuing the customer’s approved refund. Customers should not contact suppliers or manufacturers directly for refunds unless MahaOcean specifically instructs them to do so.

If more than 15 business days have passed since MahaOcean confirmed approval of your refund, contact support@mahaocean.com.